What is your refund policy?
Payment is required to confirm reservations.
Full refunds are provided for:
- Charter cancellations due to inclement weather.
- Charter cancellations due to boat mechanical problems before it leaves the dock.
- Less than 4 paying customers on a local trip ( we will notify all customers 48 hours before scheduled departure time if we do not meet the minimum number of divers to run the charter).
- Less than 8 paying customers on a non-local charter.
- Individuals on charters who signed up through our resevation system that cancel 7 days before scheduled departure time.
50% refund if cancellation of less than 7 days but over 48 hours before departure.
No refunds for:
- Cancellations made within 48 hours;
- No-show or passengers arriving after scheduled departure time.
- Bad visibility
- Gear issues